Delete your account and data.
How to remove your account from inside the app or by email, what is erased, and what the app stores keep that we cannot control.
Effective date: 12 September 2026.
You can delete your PharmBit account at any time, and you do not need to give a reason. This page explains both routes, what is removed, and what we are required to keep.
Delete from inside the app
This is the fastest route and the one we recommend. Open PharmBit, go to Settings, choose Account, then choose Delete account. You will be asked to confirm, because the action cannot be undone. Deletion begins immediately once confirmed.
Request deletion by email
If you cannot access the app, email hello@pharmbit.app from the address on your account with the subject line “Delete my account”. We may ask one question to confirm you own the account, and we will not ask for your password. Requests are actioned within 30 days and usually much sooner.
What gets deleted
Deleting your account removes your email address and profile, your study progress, streaks and quiz history, your saved and weak-spot items, any offline packs tied to your account, and your support correspondence once it is no longer needed. Once deletion completes, this data cannot be recovered and we cannot restore a deleted account.
What is kept, and why
Two things survive deletion, and neither identifies you as a learner. Purchase and billing records are held by the App Store or Google Play under their own retention rules, because the payment relationship is with them rather than with us, and we cannot delete records we do not control. Aggregated analytics that can no longer be linked to you, such as counts of how often a lesson was opened, remain because they contain no personal data once your account is gone.
Subscriptions are separate
Deleting your account does not cancel a paid subscription, and the two are managed in different places. Cancel the subscription in the App Store or Google Play before deleting your account, or it may continue to renew. Refunds are handled by the store under its policy, not by us.
How long it takes
In-app deletion starts immediately and completes within 30 days, which is the window our processors need to clear data from backups. Email requests are actioned within the same 30 days from the point we confirm the request came from you. We will confirm by email when deletion has completed.
Questions
Ask us at hello@pharmbit.app. Our privacy policy sets out what we collect and the rest of your rights, including access, correction and portability, and our terms of use cover account closure.